Customer Support Analyst

The training will be a combination of theoretical knowledge and practical application, with a focus on developing technical skills, customer service skills, and the ability to handle real-world support scenarios. The curriculum will be designed to equip engineers with the necessary skills and knowledge to excel in their roles as support analysts.

Syllabus :

1. Introduction to Customer Support 
2. Product Knowledge
3. Communication Skills
4. Technical Skills
5. Ticket Management and Prioritization 
6. Customer Relationship Management
7. Time Management and Multitasking
8. Practical Application and Role-playing

Application Support Analyst

The training will be a combination of theoretical knowledge and practical application, with a focus on developing technical skills, customer service skills, and the ability to handle real-world support scenarios. The curriculum will be designed to equip engineers with the necessary skills and knowledge to excel in their roles as support analysts.

Syllabus :

1. Introduction to Application Support
2. Technical Skills
3. Application Lifecycle Management 
4. Incident Management
5. Performance Monitoring and Optimization
6. Customer Service Skills 
7. Documentation and Knowledge Management
8. Practical Application and Case Studies

Software Development

We provide training and mentorship for youths who want to pursue a career in programming and software development.

Full development life cycle methodologies, fundamental concepts, and latest technologies covered during the training.

Syllabus :

1. Importance of Software Development
2. Software Development Life Cycle (SDLC)
3. Syntax and Basic Concepts
4. Front-end Development (HTML, CSS, JavaScript, React JS, AJAX)
5. Back-end Development (Node.js, Django)
6. Database Management Systems (DBMS)
7. Other Languages (e.g., C, Python, Java, C++)

UI/UX Design

UI/UX entails designing digital products with a focus on the interplay between creativity and functionality, striving for visually appealing interfaces that improve user satisfaction and efficiency by understanding user behaviors. The field evolves with technology and design trends.

Syllabus :

1. Introduction of UI/UX Design 
2. 5 Elements of UX Design, Design Principles
3. Heuristics Principles
4. Double Diamond Method 
5. Figma Introduction
6. Designing Websites
7. Designing Landing Pages
8. Designing Dashboards
9. Designing App
10. WordPress Development (Basics)
11. Presentation

Software Testing

We are an application development and software services company. We are also a Software Application Testing Service provider, We have proven capabilities to create and execute Software Testing and Test Automation for any organization’s needs.

Syllabus :

Manual Testing 

1. Software Development Life Cycle
2. SDLC Models
3. Software Test Levels, Software Test Types
4. Software Test Design Techniques.
5. Software Test Process / STLC
6. Software Quality Standards
7. Software Test Documents like Test Plan, Test Cases, Test Report, and Defect Report.

Web and Mobile Automation

1. Selenium WebDriver
2. Java, Eclipse IDE,  TestNG,  Maven
3. Extent Reports
4. Automation Framework (Hybrid)
5. Introduction to Appium Tool, Features, Advantages, and Limitations
6. Appium Architecture, Appium Inspector
7. Mobile Native/Hybrid/Web App Test

Data Analytics

Data science combines statistics, data analysis, informatics, and related methods to understand and analyze real-world phenomena using data. It uses techniques and theories from mathematics, statistics, computer science, informatics, and domain knowledge.

Syllabus :

1. Maths for Data Science
2. Data Engineering
3. Business Analytics
4. Data Visualisation
5. Exploratory Data Analysis
6. Probability and Statistics
7. Machine Learning
8. Deep Learning

DevOps

DevOps is a methodology in the software development and IT industry. Used as a set of practices and tools, DevOps integrates and automates the work of software development and IT operations as a means for improving and shortening the systems development life cycle. 

Syllabus :

1. DevOps Basics, Tools
2. Linux, GitHub
3. Building Applications
4. Web Servers & Web Applications
5. My SQL
6. AWS
7. Docker
8. Jenkins
9. Kubernetes
10. Terraform
11. Parameter

Soft Skills

Soft skills encompass personal attributes, interpersonal abilities, and communication skills that enhance interactions, job performance, and career prospects. Unlike job-specific technical or hard skills, soft skills are general and applicable across various roles. Examples include communication, teamwork, adaptability, problem-solving, time management, leadership, and emotional intelligence.

Syllabus :

1. Communication Skills
2. Interpersonal Skills
3. Adaptability and Flexibility
4. Problem-solving and Critical Thinking
5. Time Management
6. Leadership Skills
7. Emotional Intelligence
8. Creativity and Innovation
9. Stress Management
10. Presentation Skills
11. Collaboration and Team Building

IT Support

IT administrators, also known as system administrators a professionals responsible for managing and maintaining an organization’s computer systems, networks, and IT infrastructure. Their role is crucial in ensuring that the technology infrastructure is secure, efficient, and aligned with the organization’s goals.

Syllabus :

Computer Hardware & Network Maintenance:

1. Computer Hardware Management
2. Operating System and Software Installation
3. System Customization and Maintenance
4. Network Printer Installation and Configuration
5. Networking System Setup and Configuration
6. Resource and Internet Connection Sharing
7. Windows Image Backup and Restore
8. Linux Ubuntu Commands Overview

Administrative Management:

1. Google Workspace Administration
2. Microsoft 365 Administration
3. Amazon Web Services (AWS) Administration
4. GoDaddy Domain Administration
5. GitHub Administration
6. Sophos Endpoint Security Administration